Phone Interviews

Career-management experts estimate that more than 80% of job interviews are won or lost (mostly lost) during the first five minutes of a phone screen. This can be especially tough if you rely on visual presentation and physical presence to define yourself in interviews. The key, again, is to be prepared!

Setting the Stage

Find a quiet place to talk where you know you will have no interruptions or background noise, such as TV, pets, or children. This may mean scheduling a babysitter for this time.
If at all possible, use a landline vs. your cellular phone – the connection will always be better.
Do not answer if another call comes through during your interview.

Preparation is Key

Have a copy of your resume, note pad, pen, a list of prepared notes and basic questions sitting with you for your phone screen.
You should also have your calendar and any research notes on the company next to you.

Conveying Enthusiasm

Stand up and smile! Your enthusiasm will come through over the phone.
Above all else, sound positive, self-confident, and focused.

Focus on Your Value

Be aware that phone screens are used to screen candidates out of the process if they don’t meet the broad requirements of the position, so be sure not to ask questions related to salary, vacation time, or benefits at this time as it creates the wrong perception in the mind of the interviewer.
Focus on what you can immediately contribute to the company. Not on what the company can contribute to you.

Technical Considerations

Talk directly into the mouthpiece and try to be aware of the volume of your voice.
If you have a bad connection or have difficulty hearing, have the interviewer call you back or adjust the volume on your phone.
Your voicemail message should be professional and courteous.